Client Care/Capture

Every Client is important to us and we understand the value of a good Client relationship.

Crucially, we understand that when we provide a service we will be doing so on your behalf and how we deal with your Clients reflects not only on us but, more importantly, upon you and your business. This is something we never forget.

We have a great team of committed and customer focused Field Representatives available to visit your clients anywhere in the UK. We work extremely hard continually training our people to ensure they present a professional, courteous and consultative approach. Many companies already trust us with their Clients and their reputations.

The facts speak for themselves:

• Your Clients attended to 7 days a week - Our staff and representatives operate 8.00am til late, 7 days a week
• Appointments made immediately upon receipt - Our team respond directly to Clients with appointments booked in-house
• Average 24 hour turn-a-round on Client signed instructions - Client’s instructions aimed to be signed within 24-48 hours
• 98% plus sign up rate - Significantly increase Client percentage who sign up
• Average 3 day turn-a-round time on returned completed instructions - Most files returned to your office within 3 working days
• Improved Client capture - Significantly reduce claims lost to third parties with our fast turn-a-round service
• Reduced failure rate - We explain the benefits of our firms and overcome objections raised from any apprehensive Clients, leaving them well informed and care for.
• Uncooperative Clients - We don't leave the chasing to you, we will always make many attempts to contact difficult Clients
• 99.9% paperwork accuracy - Vastly reduced document errors when compared to posting instructions direct to client
• 'No signature, No fee' - No cancellation charges – all instructions on a ‘no signature, no fee’ basis
• Online tracker - Access online to view your latest working-progress of all instructions
• National UK coverage - Full and part-time representatives throughout the UK and Northern Ireland.
• Trace clients - Clients traced who have 'gone to ground'
• Competitive rates - We work hard to keep costs down for the benefit of all our customers
• Increase new claim opportunities through UKLA, working with you - for you - We capture your clients before your competitors do!
• Expertise to convert your client if they are unsure whether to claim - We will put their minds at rest and inform them that they are dealing with the best company and overcome any objections they have.

Yours will also be in safe hands. Try us out, you will not be disappointed!